Please be noted : The return address is not the 'ship from' address of the package you received. We reserve the right to waive liability if you return the package to the 'ship from' address.
Returns
Our policy lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately, we can't offer you a refund or exchange.
Exchanging/ Returning Address: 21A, 21st Floor, COFCO Real Estate Group Center, District 3, Bao'an, Shenzhen, Guangdong Province, China 518000 Contact: Pandora Number: +86 15602261987
proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have to your credit card or original method of payment, within a certain amount of days.
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer has not been required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds (if applicable)
Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at service@simplepiesces.com